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Contact information
Contact Us
Thank you for visiting TESARCA. If you have questions about your order, product fitment, shipping, returns, or general support, please contact us by email.
Customer Support
Email: support@tesarca.cn
We usually respond within 1–3 business days.
When contacting us, please include as much information as possible so we can help you faster.
For Order Questions
Please include:
Your order number
The email address used for the order
A brief description of your question or issue
For Product Fitment Questions
Please include:
Your Tesla model
Your vehicle year
The product you are interested in
Any photos or details that may help us confirm fitment
For Damaged, Defective, or Wrong Items
Please include:
Your order number
Clear photos or videos showing the issue
A photo of the shipping label if available
Business Hours
Our support team handles messages Monday through Friday, excluding public holidays.
Response times may be longer during weekends, holidays, promotional periods, or high order volume.
Important Notice
Please do not send returns to any address before contacting us first. Return instructions and the correct return address will be provided after your return request is approved.