Shipping policy

Shipping Policy

At TESARCA, we aim to provide reliable shipping for Tesla accessories. Please read our shipping policy carefully before placing your order.

Order Processing Time

Most orders are processed within 2–5 business days after payment is confirmed.

Processing time may be longer during holidays, promotional periods, high order volume, or if an item requires additional quality checking before shipment.

Orders are not usually processed or shipped on weekends or public holidays.

Estimated Delivery Time

Estimated delivery time is usually 7–20 business days after the order has been shipped.

Delivery time may vary depending on the destination, carrier availability, customs clearance, local delivery conditions, and other factors outside our control.

Please note that delivery estimates are not guaranteed delivery dates.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking updates may take a few days to appear after the package has been handed over to the carrier.

Multiple Packages

If your order contains multiple items, they may be shipped separately depending on item availability and warehouse location.

In this case, you may receive more than one tracking number.

Shipping Address

Please make sure your shipping address is correct before placing your order.

TESARCA is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible. We will try to update the address before the order is processed, but we cannot guarantee changes once the order has been shipped.

Shipping Delays

Shipping delays may occur due to carrier delays, weather conditions, customs clearance, peak seasons, holidays, product availability, or other situations outside our control.

If your order cannot be shipped within the expected time frame, we will contact you with an update. If the order has not yet shipped, you may choose to continue waiting or request cancellation and refund.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you did not receive it, please first check with your local carrier, neighbors, front desk, mailbox, or delivery location.

If you still cannot locate the package, please contact us at support@tesarca.cn and we will help you investigate the issue.

Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs duties, import taxes, or other local fees.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for any applicable customs duties, taxes, or local fees required by their country or region.

Failed Delivery or Returned Packages

If a package is returned due to an incorrect address, failed delivery attempt, refusal to accept the package, or failure to collect the package, the customer may be responsible for additional shipping costs.

If the package is returned to us, we will contact you to discuss reshipment or refund options.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

If the order has not been processed or shipped, we will try to cancel it for you.

If the order has already been processed or shipped, it cannot be canceled. You may request a return after receiving the item according to our Return & Refund Policy.

Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us at:

support@tesarca.cn